Marketing
Plan
Why
is a marketing plan important? Very few businesses have an accounting
plan or manufacturing plan, so why the focus on marketing? Unlike
most other aspects of your business, marketing involves risks.
There's just no way to know how your advertising is going to work,
how your grand opening will go or how much word of mouth you'll
be able to generate.
You
could ignore it. Many companies blindly carry on, investing more
in marketing when sales are good, and cut back when sales drop.
When an ad doesn't pull right away it's killed. And when something
works, they usually get tired of it and move on to something else.
Does this sound as backwards to you as it does to me?
The
marketing plan is the first key to success. Zig Ziglar tells the
story of the airplane pilot who takes off on a flight from Dallas
to New York, gets blown a little off course and returns to Dallas
to start over again. Very few flights would ever reach their destination
if pilots were this shaky in their ability to deal with setbacks.
The
key advantage of a marketing plan is that it will allow you to
see the ultimate goal. With the end in mind, minor setbacks and
failures along the way help clarify the plan even more. What's
more, with a marketing plan in your hands you will be able to
measure, record and track how your marketing plan is doing in
regards to meeting your goal. You can then adjust, revise or increase
certain aspects to reach your goal without disturbing the delicate
balance of all the elements of your plan.
There
are 2 main parts of a marketing plan - Identifying your specific
market. And Identifying your strategy to reach that market.
Identify
your Market Your
target market - Identifying your specific piece of the industry
market
Your position in the marketplace -
Identify your niche, the portion of the target market that is
yours uniquely, what specific businesses are your competition
to reaching your specific market.
Your
market strategy
Your Policies - and market strategy
- Identify what you will do to make your product most attractive
to your market
We'll
go through each of these steps and help you create your own plan.
The marketing plan you create will be geared towards a particular
product or service. Even though you may have dozens, hundreds
or thousands of products, your marketing plan is for ONE product
or service.
Potential
Market
The
size of the total market should be measured in dollars of sales
per year, but often to get the dollar figure you first have
to estimate the number of potential customers and their average
purchases, and then do some calculations. You will split the
market with competitors, so market shares become important.
Your market share, in turn, will depend on how you compare to
your competitors. Following is a list of places to look for
figures on the number of customers available and their estimated
spending in your field. Record the numbers you find, you will
use these, and the source for the marketing plan part of your
business plan.
| Contact
federal, state, and local government agencies for data -
particularly helpful are those involved with commerce and
economic development, planning, Housing, welfare, labor,
census and education many are available online.
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| Look
for published
data in the library - most carry Thomas Register and other
reports |
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| See
if there is a trade association for your kind of business
and if publishes data |
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| Check
with business faculty at a branch of your local University |
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| Watch
and check out the competition - count the traffic to their
site and estimate their sales. |
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Internet
sources: AllNetResearch: The Superstore for Internet Research
*Forrester
Research: Helping business thrive on technology changes
*Idc.com
- technology intelligence, industry analysis, market data,
and strategic and tactical guidance to builders, providers
and users of information technology
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Summarize
your findings
Put all
your figures together to find out how much you can expect
from your percent of the market
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What
is your target market?
Your
target market is your primary customers. Many businesses also
draw significant numbers of customers from other - secondary
- market segments. While
these segments may not be your main source (s) of customers,
the total business you could get from these segments can be
very important So answer the following questions about both
your primary or target customers and any other customers you
may find.
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What
characteristics define your market?
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| How
big and how stable is it? How stable is their purchasing
power? |
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| What
do you believe are the most important factors tat influence
these secondary customers' purchasing decisions for your
kinds of good and services? |
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| What
is the best way to reach or influence these customers? |
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| What
is your niche market - that special group that your product
and/or services are specifically geared for. |
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Summarize
your findings for
your marketing plan
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What
is your competition?
To
deal with competition, you must understand who your competitors
are, how they compete, and how you can make your business
different enough to offer more value to your customers. Direct
competition offer products and/or services similar to the
ones your business sells. Indirect competitors offer products
and/or services different from the ones you sell but which
to some extent meet the same needs. (I.e.: video rental and
movie theaters)
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Describe
your major direct competition.
List the most important direct competitors by name,
indicate how each competes (or is positioned) in the
market. Estimate what market share each has.
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Describe
your indirect competition.
When and why do customers turn to the indirect competition? |
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| Describe
how you will make your business differ from you direct
competitors. |
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| Is
there a way you can attract business away from indirect
competitors? |
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Summarize
your Competition:
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What
will be your marketing policies?
You
need to establish basic policies in combinations of pricing,
promotion, product quality, and customer service, and examine
how they differentiate your from the competition. Another
important aspect of your marketing policy will be the kind
and level of sales effort to be made. The method of selling
is to some extent determined by the traditions in your kind
of business and to some extent determined by your own personality
and sales motivation. Answer these questions and sum them
up in a paragraph - for your policy.
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What will be the average
quality level of your products and/or services and how
does this quality level compare to that of your competitors?
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| How
will average prices compare to those of your competitors? |
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| How
will sales be made? How does this compare to the way your
competitors make sales? |
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| If
you have sales people, other than yourself, how will they
be compensated |
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| What
advertising will you do? What will you spend on advertising?
How does it compare to what your competitors do? |
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| What
other promotions will you use to attract customers? |
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| What
level of customer service will you provide? |
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